“Preach the Gospel at all times, and when necessary, use words.” These are the words ascribed to St. Francis of Assisi when addressing the Franciscans in his Rule of 1221 on how they should practice their preaching.
While there is some debate over whether he made the specific comment as quoted above, or simply addressed the principle through his writings, I believe his point is on the mark.
He is not admonishing those that use words, but rather imploring those following his teachings to demonstrate in life and in action what they were otherwise trying to convince people of through words.
His quote strikes me as being more about sequencing…behaviors followed by words…than it does for being one versus another. Both have their place.
If St. Francis were a Sales Manager…
With more and more sales leaders introducing The Challenger Sale to their team, we can all fall into the trap of ‘talking about’ the principles, traits and behaviors of a Challenger, in hopes that the profundity of our words compel new action.
Sometimes that happens, but more often people exposed to a whole new way of thinking, need to see repeated examples of these behaviors in action, especially when it comes to weighty concepts like ‘Reframes‘ and ‘Commercial Insight.’
If you have recently introduced Challenger to your team and are encouraging them to adopt new behaviors, guess who they’re looking to as their model? That’s right. Sobering, isn’t it?!
With that in mind, consider how the aforementioned quote from St. Francis might sound if he was a Challenger advising his aspiring Challenger Friars? Perhaps it might sound something like this…
“Teach the Challenger at all times, and when necessary use words.”
Question: If you could wave that magic wand and your team would automatically emulate Challenger as well as you demonstrate it to your team, what kind of Challenger team would you have?
Answer: Exactly the team you have right now. For some, this is great news and for others, it is simply a reminder that we need to be as diligent in the practice and execution of Challenger as we ask our reps to be.
Remember, we are held to higher standards. Therefore, let’s step up and re-commit to live out that which we have been proclaiming as being transformative, as we lead our team to the proverbial Promised Land. The rewards are so worthwhile for all involved.
As with any change effort, whether the implementing the Challenger Sale or instituting new governance practices with IT, the leader sets the stage of how each team member should respond, whether implicitly or explicitly. Let’s lead excellently…in a manner worthy of our calling!
Jeff Michaels is a Sales & Marketing Executive that has worked with executives, leaders, & teams for 25 years to create repeatable success regardless of industry, economy or circumstance.