1 Minute Leadership Test…Will You Pass?

The role of the leader is a difficult one, to be certain. Done well, it is one of the most rewarding professional and personal experiences for the leader and those they lead. Done poorly, and at best, your team may achieve incidental success from time to time…despite their leader.

After two decades of working in leadership and developing leaders, I continually see one common area in which leaders often fall short. This one minute video clip sums it up as King Leonidas asks Daxos’ men one simple question. After playing the clip, see how quickly you can spot the problem?

 

Leadership Test: If those you lead are asked about the organization’s or team’s top priority, would your team answer like the Spartans or more like the Arcadians?

If your team is lacking a “WAR! WAR! WAR!” response, time for the mirror test. How they respond is your responsibility. For additional tips on how to create more intentional, predictable and repeatable results, see this post on Vision.

Does anyone remember your vision?

Corporate VisionAfter laboring with your leadership team to set a compelling vision for 2013, the chances are, your staff won’t even remember it only 30 days into the new year.

Don’t believe me? Take this simple test:

Ask 3 staff members what the vision is for 2013.

Be prepared for the results you will likely find.

For those that found that all three remembered the vision with clarity, you are part of a rare few. This would suggest that you already know the success was not due to a catchy, compelling headline, nor was it because you were so engaging in your delivery of the vision. Both may have been true, but were not the reason.

Most, on the other hand, fell into the broader category of the ‘forgotten vision.’ Following are a few steps to take before it’s too late and your staff forgets you even spoke about the vision. Before doing so, let’s make sure the reasons are clear for why this is often forgotten so soon after being delivered.

The Forgotten Vision

Last October, I was invited to conduct a Vision & Strategic Planning workshop at a conference in Chicago for leaders from all over the country. The preliminary surveys of the audience members showed that most had led and/or participated in vision setting exercises with an even larger number showing the vision had no measurable impact on their year-end results. Here are a few of the most common reasons cited for the vision failing to make an impact:

 From leader’s perspective:

  • Nobody remembered the vision
  • They didn’t buy into the vision

 From staff’s perspective:

  • The vision failed to connect with staff
  • The vision is an exercise leaders do

Do any of those reasons look or sound familiar to you? What is interesting is that both, in the workshop and in working with other leaders in this area, is that most believe they need help with vision casting, believing that they just needed a better story or a better way to tell the story. While I do give some guidance and attention to that part in my workshops, my primary emphasis is on vision execution.

Two Steps to a Vision Remembered

When you reflect upon the vision setting exercises you have been engaged with, you are likely to remember the sense of relief you had when you finally completed the vision. Most see this process as putting in the hard work up front whereas all that is left is to deliver the vision to the team and expect the results. I have significantly oversimplified how most actually go about this, but the truth of the matter is that people too often place inappropriate emphasis on the front end of vision casting and little to no work in executing the vision.

The truth is that the vision casting is the easiest part of the process. The harder part is in distilling the vision down into executable actions that connect directly to each team member’s behaviors. The second part is in having specific, measurable evidence of where the vision is being carried out for each staff member to call and reinforce further behaviors. Here is a closer look at these two steps.

Step 1: Connect vision to behaviors. As a leader, credibility is one of the most important attributes you have, and should not be taken lightly. When it comes to making your vision a reality, failure to work through your leadership team to connect specific behaviors to the vision not only sets the vision on a course to fail, but erodes your credibility altogether. Therefore, make the time and make the connections. I recommend each leader meets with their direct reports one-on-one to maximize impact. The task itself is not difficult, but rather the difficulty is in committing to the time investment necessary to make this step effective. Don’t bail out on this one. The stakes are too high.

Step 2: Reinforce contributing behaviors. While Step 1 is a great start towards your aligning your staff to the overall vision, assuming it meets standard vision protocol and resonates with staff members, that alone will not be enough. To keep the team on track and to change behaviors leading to a successful progression towards the vision, they will need consistent feedback and reinforcement of how their actions are contributing. Therefore, after having invested the time to connect the vision to individual behaviors, the second critical step is to reinforce behaviors daily, weekly and monthly as you see evidence of the behaviors that lead to success.

As the leader, you know the pressures you experience to get things done with fewer resources. Your staff feels these same pressures, just in differing degrees. Therefore, if you feel that you don’t have time to take these steps to carry out the vision, how likely is it that your staff will naturally commit to carrying out the vision along with their other responsibilities? They won’t! Without you taking these aforementioned steps, they will simply see the vision as an interruption to getting their regular work done. Their everyday responsibilities [as they define them] will win out every time. That is, unless you define and connect the two, then consistently reinforce those behaviors. Is your vision worth the investment?

Success Has an Expiration Date

Expired SuccessOne of life’s unfortunate realities is that succeeding once does not mean succeeding always. As we are all aware, “success” has a shelf life…or an expiration date, if you will.

We all want it, and most work hard to get it…often times with failures along the way, and when we finally achieve the success we were after, we are brought back to the reality that this will not last forever, nor ensure success with our next endeavor. For the repeatedly successful person, that means we have to replenish our successes. The more frequently, the better.

Given that this website is dedicated to the creation of intentional, repeatable successes, I am typically less concerned with or enamored by a person’s initial success. I am more curious about what creates repeatable successes.

I have listed below a few characteristics of those that have consistently demonstrated their ability to repeat success in all areas of their life:

  • Learner - They have huge appetites to take in as many points of meaningful data, philosophies, best practices as possible to better inform and guide their decisions
  • Distiller - They not only take in data, but assimilate and distill information in ways that can be dispensed at will
  • Distributor – With much collected wisdom…from both success and failure…they share freely with others
  • Conduit - They serve as a collection point for information, knowledge, wisdom
  • Filter – Despite seemingly endless supplies of wisdom & knowledge, they filter out noise for themselves & others
  • Reasoner – They have a unique ability to mentally process complex lines of thinking
  • Disciplined - Through constant practice and refinement, they rehearse the behaviors that produce the greatest benefits in their personal and professional lives
  • Curious – By nature…or practice, they have a genuine curiosity, tending to do more asking than talking
  • Decisive – Decisions are made more readily, not despite the many inputs, but because of the consistent practice of collecting inputs
  • Observer – One other key attribute is they careful observe why success does or does not occur, so they know with surgical precision, which behaviors to repeat and which to avoid

Again, this is not an exhaustive list of characteristics and traits, but rather some of the most common attributes I have observed over the years from all walks of life. This includes both those in which I have worked and consulted as well as those, whose stories have been shared in biographies, autobiographies, or other.

What have you observed from those in which you have worked or observed that are intentionally and repeatedly successful? Which attribute is your favorite?

Do You Have the Right Decision Strategy?

Decision StrategyAs a business professional who has dedicated my career to identifying the behaviors that create intentional, repeatable results…or what I call Succeeding on Purpose, there is one area I see commonly connected with poor business results. That is in the area of decision strategy.

More specifically, this refers to the tendency of professionals to make decisions based upon current, unexpected results they encounter. On the other hand, those that consistently create intentional, repeatable successes expect occasional ‘losses’ and remain committed to their time-tested strategies and processes to guide their decision-making when a loss occurs.

Reams of materials have been written correlating successful companies with excellent decision-making processes, so no need to add to the contributions of legends like Jim Collins and Ram Charan. My aim is to provoke thinking around your own decision strategies and test how well they are working for you.

In Tony Hsieh’s book, Delivering Happiness: A Path to Profits, Passion and Purpose, he discusses how at one point he took up the game of poker and studied it intently to learn how to master the principles. Following is an excerpt from his learning experience:

“One of the most interesting things about playing poker was learning the discipline of not confusing the right decision with the individual outcome of any single hand, but that’s what a lot of poker players do. If they win a hand, they assume they made a right bet, and if they lose a hand, they often assume they made the wrong bet.”

One of the key points Tony drives at is that adjusting the bet based on an individual hand is a losing strategy because it is reactive. That type of short-term thinking often compromises longer-term results. Rather, it is better to be disciplined in making the right decision where the odds of winning are more favorable in the long run.

What does your decision strategy look like?

The principles that Tony articulated in his book are excellent, but as you may have perceived, if you don’t have the right decision strategy, then remaining disciplined to the wrong strategy and process can commit you to failure. That said, it is important to note that simply reacting to results is most typically the approach with the ‘poorest odds of winning.’

Not convinced? Consider it from this perspective – Imagine starting an exercise program. You know there are a myriad of exercises that can bring results, but you need to stick to the program in order to see results. If you simply use a mirror, which represents current circumstances and results, as the primary feedback of your results, you will likely react in the wrong ways based on what you see. That is simply because the mirror does not reflect the long-term results of what you are working towards. It merely reflects your present reality, and for many, they don’t like their present day reality. So they react to do something differently, thus disrupting any momentum that may have started to build.

How do I know if I have the right decision strategy?

As a basic litmus test to know if you have the right strategy, ask yourself this question…When I see things getting off track, how do I respond?

If your first response is to review your strategy for misalignment or derailment, that is an excellent sign. On the other hand, if you more typically find yourself reacting to circumstances or unexpected results (e.g., Missed a monthly sales goal,  weak marketing campaign response rate, etc.), without orienting to your strategy to calibrate what you are seeing in your present reality, you may respond prematurely and even inappropriately.

For example, I recently saw an organization struggling to recover from sales declines in one of its areas by switching strategies to start offering aggressive discounts to bolster sales for the current month. The results? Cannibalization of future customers. Sales from future months were borrowed for the current month’s performance result. My understanding is that the organization has yet to recover from the short-term decisions made many months earlier.

How do you respond when unexpected results occur in your business? Are you betting based on winning or losing the individual hand, or are you betting on the process that delivers success in the long-term?

15 Minutes Can Make or Break Your Day

15 Minutes a DayDo you ever find that you spend a good amount of time coming up with fantastic goals, that meet all the criteria of a S.M.A.R.T. goal and if achieved, would make a significant difference, but somehow you fail to give it the attention necessary each week and month to actually achieve it? If the answer is yes, it is a more common response than you might think.

I too, struggle now and then with this, and whenever I catch myself feeling “too busy to devote time to my goals,” I know where the problem is and what to do next. You may have systems that you use with success when this occurs and if so, great! However, if you are finding less success in your process, consider the following system. This is a system and practice I came up with based on some long-standing and timeless principles to address issues I was experiencing.

The process is what I call The First 15. The concept references the ‘first 15’ minutes of everyday that I dedicate to planning the most important things I can accomplish within a week’s time frame. While there are simply three primary steps to the plan, it is the last action I take that makes all the difference in my process. The process is as follows:

Step 1: Weekly Goals –I identify the top 2-3 goals that I should be focused on that are tied directly into and support my longer-term goals. I write these front and center at the top of the page.

Step 2: Daily Actions – This is important in making sure that the actions I will take Monday through Friday are not merely things-to-do, but are the most important things that will accomplish my weekly, monthly and longer-term goals.

Step 3: Schedule Actions – After having identified my weekly goals and the daily actions to achieve my weekly goal, I use my planning time each day to make sure I know specifically what time slot I will be working on these daily actions. I use a 1-page template that includes the following components:

  • Longer-term goals (1-3 years)  - These are written at the top of the page so that I am always orienting to those
  • Goals for the week - I identify specific actions to take this week to move closer to my longer term goals
  • Daily Tasks – Next is a 5 column table (M-F) that lists the specific actions I need to take to meet my daily tasks; I write the specific day I will do the task and the time I will do it using my Outlook calendar
  • Weekly Calendar – The last element on my 1-page goal planner is a screenshot of my Outlook calendar. I do this after planning when I have time for each daily task, then I schedule time for the task in Outlook with a reminder

By planning in advance specifically what is most important, what actions I need to take to accomplish the goals and when I will actually get this done, I find that my odds go from wishful thinking to success. At the core though, is my commitment and discipline in following the process.

Important to remember is, whether using this process, or any other, the process itself is less often the issue. More common is not having a process and self-discipline to follow your own process. Typically at the heart of these matters is a personal discipline to slow down and evaluate what has been done and how effective, or often times, how ineffective the actions taken were in producing results.

More common is the pursuit of activity to feel that we are actively pursuing the results we seek, which takes the form of sporadic bursts of activities for short periods. These activities result in feeling increased pressure for the goals you are not achieving and the rest of your responsibilities that seemingly take the back seat while you are busy “trying to accomplish your goals.” The result is ending up overwhelmed and exhausted.

Sound familiar? If so, consider evaluating your process and level of discipline in consistently following your process. You are likely to find the answers in this area.

One note of caution is that as you start any new process that is foreign to your daily/weekly routine, it is inevitably going to feel a bit onerous out of the gate. It will require focus and discipline to stick with the process and reorienting yourself to why you committed to taking more control of your success. The answer for why you are doing this, of course, is to establish a long-term structure for how to accomplish goals consistently. After all, a lot is at stake when you consider the consequence of repeatedly missing goals. What approach will you choose?

Follow

Get every new post delivered to your Inbox.

Join 1,907 other followers

%d bloggers like this: